Returns are accepted only within the airport. No returns or exchanges will be accepted once the passenger has exited the Duty Free area or traveled. The original receipt must be presented, and all items must be unused, unopened, and in their original condition and packaging.

Perfumes and cosmetics cannot be returned or exchanged if opened or used. Tobacco items are strictly non-returnable and non-exchangeable. Electronics may be returned or exchanged only for a confirmed manufacturing defect, after inspection by the direct supervisor or management, and subject to their approval. Items purchased under promotions or discounts may be non-returnable.

Refund Method

Refunds are processed using the same payment method. Cash refunds are processed as cash, and card refunds are processed to the same card and may take several working days. Cash refunds may be processed only in the event of a card refund system failure.