FAQ Click and Collect
Look for the favourite items online and pick them up conveniently from the Jeddah Duty Free Shop in the airport on the day of your departure.
You need a valid flight ticket with flight number and departure date and must be at least 18 years of age.
You can pre-order online max. 3 days before and up to 24 hours before your flight and pick up your purchase in the Duty Free Shop at Jeddah airport.
You may find your flight number on your boarding pass, the booking confirmation of your airline or your travel agency as well as on the departure schedule of Jeddah airport.
You can shop within the purchasing limits specified in accordance with the customs rules of Saudi Arabia.
Yes, you can choose whether you want to pick up your items before departure or after arrival.
Naturally, we'd like it all to run smoothly. If you haven't received an order confirmation, our customer service is available to help you further.
Simply pay for your pre-ordered items when you pick them up at the Jeddah Duty Free shop at the airport. The price at the cash desk shall apply.
When collecting your ordered items, you can pay in the shop either with your credit card or in cash. Our current payment options are Mastercard, Visa, and Apple Pay.
You may cancel your reservation at any time in your account under "Orders" and even on the spot in the shop
Please contact our customer service to have your pick-up date changed accordingly, or to find a new pick-up location in case of a gate change.