• تسجيل الدخول عميل جديد؟ سجل الآن
يرجى التحقق من التفاصيل الخاصة بك في الحقول المحددة باللون الأحمر.

General terms and conditions

Our online shop provides a Click & Collect service. Take advantage of the opportunity to make a non-binding reservation on products in one of our Jeddah Duty Free shops at the airport and pick your purchases up in person at a convenient time.

The following contains our general terms and conditions for business relationships between JAH Arabia International Duty Free (in the following referred to as “JAH”) and you as a user of our Click & Collect services via our online platform jeddah-dutyfree.com.

Please read through these general terms and conditions, as well as our data protection statement, carefully.

Section I: General provisions

  1. Scope of application and provider
  2. Registration, account, access data
  3. Pre-Order process
  4. Image rights and trademarks

Section II: Specific conditions for use of our Click & Collect service

  1. Click & Collect and confirmation of receipt
  2. Cancellation/change
  3. Conclusion of contract

Section III: Final provisions

  1. Governing law
  2. Complaints
  1. Legal consequences of the invalidity of individual regulations

Section I: General provisions

  1. Scope of application and provider
    1. The general terms and conditions set out below apply to your registration as a customer in our Jeddah Duty Free online shop, your use of the website (see sections I and III) and your use of the Click & Collect service (see sections I, II and III).
    2. The Jeddah Duty Free online shop is operated by

JAH Arabia International Duty Free limited liability

Unified No: 7038930736; Establishment No.: 1009019096

312185624200003

National Address: 3108, Al-Ahsa, Al-Zahraa, 6340, Riyadh, KSA, short REZA6340

Office Address: Floor S, PMDC Building 7648, Prince Sultan – Az Zahra Dist. Zip Code 23425, Jeddah, Saudi Arabia

  1. Registration, account, access data
    1. To register in our Jeddah Duty Free online shop and be able to use Jeddah Duty Free Click & Collect service, you must
      1. be at least 18 years old and
      2. be authorised to enter into a binding contract with us, without being constrained by the applicable laws.
    2. You guarantee that the information that you submit to us during registration is accurate, correct and complete, and that you will notify us immediately of any changes to this information.
    3. Each user is permitted to create one account only. But you also have the option to Click & Collect as a guest, without the creation of an account.
    4. As a user, you are not permitted to give third parties access to the access data for your account in our Jeddah Duty Free online shop. This is to ensure that no third parties can misuse your account.
    5. You hereby acknowledge that you are responsible for each time that your user name and password is used to access our Jeddah Duty Free online shop, as far as this was caused by at least negligent acts or omissions.
    6. If you lose your user name and password, these are stolen or you realise that your account has been used by a third party without your knowledge, you must contact us and change your password as soon as possible.
  1. Pre-Order process
    1. You can pre-order the products available at jeddah-dutyfree.com in your pre-order cart for the Jeddah Duty Free Click & Collect service. You can see and change your selection of items at any time before the Click & Collect is dispatched.
    2. You are permitted to use our JAH Click & Collect service only if you accept the general terms and conditions by clicking on the "Accept GTC" button.
  1. Image rights and trademarks
    1. All image rights and trademarks are held by JAH or its partners. Use without express permission is prohibited.

Section II: Specific conditions for use of our Click & Collect service

  1. Click & Collect and confirmation of receipt
    1. If, during the pre-order process (clause 3), you click on "Place Order", your Click & Collect is deemed to be a request to us to make the goods available at the designated pick-up point. This request does not constitute a binding statement and is not directly aimed at concluding a contract. A contract is only concluded upon payment at the designated pick-up point if the goods are available.
    2. The pre-order must be made between 3 days and 6 hours before the flight departure time for us to consider it. 
    3. After your Click & Collect has been completed, you will receive a confirmation of receipt by email, which contains the pre-order data and provides you with an pre-order number. This confirmation is for informative purposes only and does not constitute a binding obligation. This is therefore no guarantee that the Click & Collected items shall be at the pick-up point or cash desk of the Jeddah Duty Free shop that you have selected.
  1. Cancellation/change
    1. Once we have checked pre-order composition and item provision at the pick-up point or the cash desk, you will receive a Click & Collect confirmation by email. Confirmation contains the pre-order number, a guide to the pick-up point/cash desks and a link to your personal customer area, where you can call up the pre-order status at any time.
    2. We will inform you immediately if it seems that the item that you have pre-ordered is not available. If only part of your pre-order is available, the Click & Collect confirmation applies to the pre-order of those available items.
    3. You have the right to cancel your pre-order at any time. We will promptly confirm cancellation by email. Changes are unfortunately not possible.
    4. You are in no circumstances obliged to pick-up or purchase the Click & Collected items.
  1. Conclusion of contract
    1. The contract comes into effect only by purchasing the Click & Collected goods at the cash desk in the Jeddah Duty Free shop that you have selected.
    2. The price listed in the Click & Collect confirmation is due for payment upon collection. If the price of the item is lower upon collection at the pick-up point/cash desk than the confirmed item price in the Click & Collect confirmation, this lower price shall be valid.
    3. Payment is possible by credit card or NFC payment at our cash desk.

Section III: Final provisions

  1. Governing law
    Taking into account compulsory international private law regulations, the business relationship that exists between you and us is subject to the laws of Personal Data Protection law, excluding the UN Convention on Contracts for the International Sale of Goods.
  1. Complaints
    If you wish to file a complaint regarding a product purchased from the Jeddah Duty Free shop, you are always welcome to contact us.

JAH can be contacted via:
Email: info@jah-dutyfree.com
Regular mail: National Address: 3108, Al-Ahsa, Al-Zahraa, 6340, Riyadh, KSA, short REZA6340

Office Address: Floor S, PMDC Building 7648, Prince Sultan – Az Zahra Dist. Zip Code 23425, Jeddah, Saudi Arabia

  1. Legal consequences of the invalidity of individual regulations
    If a provision of these general terms and conditions is invalid, this shall not affect the validity of the contract as a whole. The relevant legal regulations shall apply in place of the ineffective provisions.

Section IV: Personal Data Protection and Privacy

  1. Compliance with Data Protection Law
    We are committed to protecting your personal data in accordance with the applicable data protection and privacy laws in the Kingdom of Saudi Arabia, including the Personal Data Protection Law (PDPL).
  2. Personal Data Collection and Use
    We collect and process your personal data (e.g., name, contact details, travel information) for the purposes of fulfilling your Click & Collect orders, communicating with you, and ensuring proper identification at the point of collection. We may also use your data to enhance user experience and improve our services.
  1. Legal Basis for Processing
    Processing is based on your explicit consent, our contractual obligations, or other legal bases as permitted by the PDPL.
  2. Data Subject Rights
    You have the right to request access to your data, correction of inaccurate data, deletion (in certain cases), and to object to the processing of your personal data. You may exercise these rights by contacting us at the details provided below.
  3. Retention and Deletion
    We retain your personal data only for the duration necessary to fulfill the purposes outlined above, unless a longer retention period is required by applicable law. Once no longer needed, data is securely deleted.
  4. Data Sharing and Transfers
    Your personal data will not be shared with third parties unless required to fulfill contractual obligations or with your explicit consent. We do not transfer your data outside the Kingdom of Saudi Arabia unless authorized by the competent authorities and with appropriate safeguards in place.
  5. Data Security Measures
    We implement technical and organizational measures to ensure the confidentiality, integrity, and availability of personal data and to prevent unauthorized access, disclosure, alteration, or destruction.
  6. Breach Notification
    In the event of a personal data breach, we will notify the relevant authorities and affected individuals in accordance with the requirements and timeframes established under PDPL.
  7. Contact for Data Privacy Inquiries
    For any inquiries related to personal data protection or to exercise your rights, you can contact our Data Protection Officer at:
    Email: M.Saraireh@jah-dutyfree.com
    Phone: +966-545597657

Date: September 2025